We are seeking a dedicated and customer-oriented Help Desk Support specialist to join our team in Sacramento. The ideal candidate will possess a solid understanding of IT infrastructure Library (ITIL) practices, exceptional Mac debugging skills, and a foundational knowledge of networking principles. A CCNA certification is highly desirable.
Key Responsibilities:
- ITIL Implementation; Ensure compliance with ITIL standards in Incident, Problem and Change management processes
- Mac support; Troubleshoot and resolve issues related to Mac OS, applications and hardware. Provide guidance and support to corporate users for Mac systems.
- Basic Networking; address basic networking issues including connectivity, configurations and minor set up tasks.
- Customer service; Deliver high quality customer service, addressing user needs and queries in a timely and professional manner.
Qualifications:
- Proven experience in helpdesk or tech support role.
- Strong knowledge of ITIL framework. ITIL certification preferred.
- Proficient in troubleshooting Mac OS.
- Basic understanding of network concept, CCNA certification is a plus.
- Excellent problem solving and communication skills.
- Ability to work in fast pace environment and manage multiple tasks.
- Apple certified support professionals will have an advantage.