• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 25th Jan 2024

- Consult and liaise with stakeholders to gather and confirm business requirements 

- Analyze and consolidate information to develop solutions to ensure business requirements are achieved 

- Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts 

- Provide expert support to key stakeholders in managing system and process changes 

- Produce functional, technical and system design documentation 

- Create test scenarios for applications and enhancements, ensuring functional requirements are met 

- Facilitate testing of new Salesforce functionality rollouts 

- Develop complex reports and dashboards to support the delivery of business key metrics. 

- Deliver effective training modules and user guides 

- Identify and develop super user knowledge and capabilities across the business 

- Interact with third party vendors and developers where appropriate 

 

Competencies: 

 

- Thorough experience in Service cloud and Experience cloud 

- Experience in Tableau implementation 

- Must have worked on Omni channel and call center implementation projects 

- Salesforce Certified Administrator (ADM201) 

- 3+ years of experience with Salesforce.com setup and configuration 

- 6+ years business analyst experience 

- 2 years project management experience preferrable 

- Excellent knowledge of the full SDLC 

- Proficient MS Excel, Word, PowerPoint, and Visio user 

- Extensive experience in data modelling, process mapping and specification documentation 

- Experience facilitating workshops and discussion sessions 

- Experience in developing, implementing, and maintaining system processes and procedures 

- Experience in creating business cases for technology-related solutions 

 

Additional knowledge, Skills and Abilities: 

- Excellent communication and interpersonal skills 

- High level problem solving and analytical skills 

- Active listener with the ability to think strategically, solve problems and negotiate 

- Strong ability to engage and influence stakeholders, at all levels across the business 

- Ability to build and maintain effective working relationships with stakeholders 

- Superior organization skills including outstanding accuracy and attention to detail 

- Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines 

- A ‘can-do’ and ‘go-getter’ attitude