Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support
Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
Providing desktop/laptop break/fix/maintenance support
Providing support to growing mobility platform (iOS, Android and windows-based platform)
Technology onboarding deployment and offboarding asset recovery
PC and Laptop build
Experience working in an ITIL based Service Desk
Extensive knowledge and experience with Windows based technologies
Hardware platforms including HP laptops & Cisco phones.
Microsoft technologies such as Active Directory, SCCM and Exchange.