• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 27th Jan 2024

·         Administrate enterprise networks remotely with Ubiquiti cloud networking technology.

·         Maintain accurate documentation of networks in Visio as updates are made.

·         Enforce security controls when implementing network and cloud app technology.

·         Administrate internal SharePoint sites to enable effective and secure file sharing.

·         Troubleshoot any network connectivity issues preventing users from being productive.

·         Troubleshoot Office 365 applications not working as intended in the cloud and on-premises.

·         Create IT training and knowledge base as needs for skills across the team are discovered.

·         Use the Microsoft 365 administration menus to address the evolving needs of users.

·         Continually research the current and emerging technologies then propose necessary changes.

·         Address network and O365 helpdesk tickets as needed.

IT Infrastructure Administration:

·         Administrate diverse telecom VOIP systems like Vonage, Medtel, Weave, and others as needed to ensure that communications are uninterrupted and private.

·         Troubleshoot common issues in telecom like connectivity, dropped calls, and unexpected configuration issues.

·         Maintain pharmacy software like PioneerRx, Care Tend, and others as needed.

·         Identify and report any instances of healthcare information losing confidentiality, integrity, or availability.

·         Maintain other diverse 3rd party software used in pharmacies like payment processing, direct messaging, and shipping software.

·         Create IT training and knowledge base as needs for skills across the team are discovered.

·         Challenge and expand existing IT training to enhance the effectiveness of the rest of the team.

·         Continually research the current and emerging technologies then propose necessary changes.

·         Address all other categories of helpdesk tickets as needed.

Help Desk support:

·         Serve as the first point of contact for company staff seeking technical assistance over the phone or email.

·         Research and identify solutions to software and hardware issues. 

·         Triage, diagnose, and troubleshoot technical issues, including account setup and network configuration. 

·         Ask targeted questions to quickly understand the root of the problem. 

·         Track computer system issues through to resolution, within agreed SLAs 

·         Guide users through a series of actions, by phone, email, chat, or RMM sessions. 

·         Properly escalate unresolved issues to appropriate internal teams.

·         Ensure all issues are properly logged and solutions are documented in the company ticketing system.

·         Update IT knowledgebase as processes, procedures, and best practices change.

·         Prioritize and manage several open issues at one time. 

·         Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

 

Qualifications:

·         This position works with Protected Health Information (PHI). The candidate must be dedicated to protecting this information from disclosure.

·         Hands-on experience with Windows environments with hybrid cloud and on premises infrastructure.

·         3-5 years of professional experience working in the IT field.

·         +3 years of experience with Office 365 applications.

·         +3 years of experience administrating networks.

·         +3 years of troubleshooting mobile devices, IoT, and other non-computer technical products. 

·         Ability to troubleshoot common office hardware like printers and scanners. 

·         Excellent problem-solving and communication skills.

·         Ability to provide step-by-step technical help, both written and verbal.