- Experience providing onsite and/or remote technical support to end-users in Workstations and Mobile devices environments.
- MCSE/CCNA Certified.
- Good working knowledge in Microsoft modern workplace and O365.
- Must have good knowledge of Azure AD, Intune and related technologies.
- Good knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet)
- Specialist technical experience, ideally within a Desktop support role of which at least 4-5 years must be in a support role.
- ITIL Foundation.
Experience, Skills and Behavioral Requirements :
- Ability to work in a team environment or independently.
- Provides resolutions to a variety of technical problems of moderate scope and complexity.
- Communicates clearly with technical and non-technical audiences, both verbally and written.
- Strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing requests.
- Professional attitude and demeanor.
- Skilled at setting priorities to complete tasks/projects within scheduled timeframes.
- Strong analytical skills for effective troubleshooting and problem-solving.
- Contributes to projects and milestones as per the needs of the business.
- Basic understanding of group management/administration tasks