Collaborate with MDCPS functional leads and SMEs to understand, index, and document future-state Business Processes using industry-standard notations (e.g., BPMN)
Build Methods and Procedures Documentation for specific tasks within a business process where step-by-step instructions are required.
Analyze future-state workflows for improvement and optimization opportunities.
Work closely with MDCPS and vendor project teams (Development, OCM, Testing, Training, etc.) to ensure that Business Process documentation aligns with project objectives and timelines.
Provide expertise in process mapping, modeling techniques, and best practices – transition knowledge and documentation to MDCPS at the close of the project.
Conduct workshops and interviews where required to address potential gaps in future-state Business Process and / or Methods & Procedures documentation.
Support the implementation of process improvements by providing guidance and documentation to relevant stakeholders.
Manage project "open items” pertaining to Business Process and / or Methods & Procedures to closure leveraging Business Process Flows and Methods & Procedures documents of record.
Manage interim process design and maintenance where temporary alterations in a standard Business Process may be required to manage anticipated system downtime or workarounds for production defects.
Maintain Business Process and Methods & Procedures documents of record for the project team.