• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 31st Jan 2024

· Provide support to customers in a Help Desk capacity

· Responding to tickets in ServiceNow portal.

· Assist with application and hardware questions, providing support for over 600 applications.

· Responsible for clearly documenting issues called into the Help Desk, steps taken and resolution if possible.

· Attempt first call resolution with every call answered

· Flexible to work varied shifts to provide support to the team, based upon business needs.

· Maintain exceptional customer service skills while providing support to our customers.