Job Purpose: Develop applications and provide 24/7 administration and support, including tracking, troubleshooting, provisioning software updates, repairs and maintenance support to Progress Rail’s IT systems users.
Key Job Elements:
- Provide technical support to assigned technical systems, including installation, tracking, maintenance, troubleshooting and updating;
- Provides customer ticket support to assigned systems (e.g., security systems; server. maintenance, upgrades and patches; remote configuration, Uptime Connect; Enterprise Application Administration, etc.);
- Engages and interacts with system users to identify requirements and develop documents for the reporting needs of the business; engages with system users to troubleshoot and resolve issues;
- Diagnoses, documents and resolves system issues;
- Documents processes, development plans and requirements;
- Provides application support, including bug fixes, errors, failures and miscellaneous fixes. Advanced duties and responsibilities:
- Escalates top priority, production-critical issues to appropriate support staff;
- Makes recommendations of perceived solutions to potential problem areas and methods for improvement;
- Performs other job-related duties as assigned.
Education / Training:
- Bachelor’s degree in a related IT field or an Associates IT degree and related certifications, plus more than 5 years professional experience would also qualify.
Qualifications and Experience :
- 3+ years of IT experience in a web application environment;
- 2+ years of experience and proficiency in app development and additional IT experience;
- Experience developing and providing solutions to automate business process workflows in K2/Power apps using designers (K2 designer, Power apps)/development tools (CSS, AJAX, ASP.net, C+, Visual Studio, JQuery, Java, XML, HTML);
- Development experience in K2 applications (Version 5.0 and above) or Microsoft Power apps;
- Development experience in MS SQL Server (SQL queries and stored procedures).
Preferred Skills:
- Web app development;
- Demonstrated experience developing application customizations, interfaces and reports;
- Detail oriented / sense of urgency / follow-through;
- Ability to multi-task, work independently and efficiently;
- Proven interpersonal and communication skills;
- Ability to follow-up with internal/external customers on inquiries, requests and complaints;
- Willingness to participate in international meetings during non-typical business hours;
- Ability to perform with frequent interruptions and/or distractions;
- Strong proficiency in web related programming languages (PHP/JS/HTML) as well as underlying systems and databases (Windows/Linux/Apache/Oracle/MySQL systems);
- High degree of analytical skills and strong business systems background;
- Advanced Windows and Linux Operating Systems experience;
- International Tax knowledge and experience; preferred;
- GAAP understanding;MRP experience preferred;
- ERP experience preferred;
- Ability to adapt to frequent changes in workload and adjust priorities quickly as circumstances dictate;
- Ability to speak multiple languages is a plus;
- Willingness to travel as required.