The Senior IT Business Analyst will be responsible for owning, tracking, and resolving Service Requests and occasional incidents within standard level agreements (SLAs) for the systems they are assigned to support, working with our customers and vendors to quickly resolve issues, generate timely and effective solutions for any pending or upcoming initiatives, and driving resolution of any systemic/recurring problems.
The Senior IT Business Analyst position will help support the City’s application of Accela by engaging with various departments, users, vendors, and technical staff to understand the permitting, licensing, and inspection processes and business needs of our technology solutions.
In this role, you will be expected to learn some the various departments processes. Working in Azure Dev Ops (ADO), you will create and maintain business requirements for Accela. You will also assist with testing coordination activities and some production support activities and additional systems and/or projects, as needed. Daily responsibilities will include but not be limited to:
- Perform requirements gathering and workflow analysis
- Identify business application and integration opportunities, along with solutions for resolving process problems
- Create technical and functional system specifications and translate requirements for developers
- Advise customers on best practices around security, customizations, and integrations
- Manage backlog as assigned by management and/or requested by project managers
- Act as a business point of contact for system testing as needed
- Contribute to the continuous improvement of the processes and tools used by other systems analysts
- Performs other related duties as assigned or requested
Required Skills & Qualifications
- Education requirement: Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics, or a related field.
- Experience Requirement: Three (3) years of professional level experience working on an integrated technology software system development and/or production support team. Two (2) years of this experience must have included performing project leadwork for routine projects and/or projects that are limited in scope as a member of cross-functional teams to address and analyze business requirements and automated systems issues, along with other development all aspects of assigned projects.
- At least three years of current, professional-level experience as a Business Analyst in a complex and highly integrated system environment. Specific nice-to-have experience includes:
- Acting in lead role as an analyst between business and technical teams
- Managing analyst activities on multiple projects, along with backlog tasks
- Experience with basic troubleshooting of enterprise-level systems
- Understanding of systems which support city/county/state functions and operations
- Effective communication and time management skills, as evidenced by a strong legacy of delivering well-communicated and utilized technology solutions
- Ability to work both independently, influence broadly, and integrate well as a member of a collaborative team
- Comfort-level with communicating technical solutions which business problems, within all levels of a non-technical organization
- Proven ability to work in Agile and Agile-hybrid environments, utilizing tools such as ADO or Jira
- Flexibility to own both large, enterprise-level systems and support specialized, smaller-scale applications
- Tools and Applications:
- Microsoft Office Suite and Visio
- Azure Dev Ops (ADO), JIRA, or another like tool
- Experience with Accela or other permitting/licensing software
- Experience with workflow analysis and integrations
- Knowledge of various requirements gathering and modeling techniques, such as BPMN
- Experience working with and educating customers on utilization of technology/industry best practices
- Passion for accurately documenting functional and technical requirements
- Practical knowledge developing and coordinating end user testing
- Experience with business process development and ITIL change management
Preferred Skills
- Analyst experience in Municipal, County, or State Government
- Knowledge of Accela or permitting, licensing or inspection systems
- Analyst experience with permitting, licensing and inspection management processes