Provide technical support to colleagues, on-site and remote. Diagnose and troubleshoot technical issues, handle their software, hardware and network configuration, ensuring all issues are properly logged.
Manage and monitor all installed systems and infrastructure.
Install, configure, test, and maintain operating systems, application software, and system management tools on desktops and laptops.
Manage LAN & WAN connectivity services.
Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
Proactively ensure the highest levels of systems and infrastructure availability (including maintenance weekend - one Saturday, once a month)
Maintain security, backup, and redundancy strategies.
Write and maintain custom scripts to increase efficiency through automation.
Participate in the design of information, budget planning, and operational support systems.
Work with vendors and other IT personnel for problem resolution
Asset management
Document technical knowledge in the form of notes and manuals
Prioritize and manage several projects and trouble tickets open issues at one time
Document all support activity within the IT Incident and Change Management tracking tool.
Skills/Qualifications:
5+ years of experience in desktop support, field technician support, application support, or junior systems administration.
Detail oriented; follow and/or establish policies and procedures,
Passionate about technology and have a willingness to learn new systems and skills.
Good problem-solving skills, capable of using initiative and common-sense to tackle issues.
Excellent verbal and written communication skills, capable of working with a variety of internal customers.
Excellent organizational skills and ability to manage multiple projects and set priorities.