• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 13th Feb 2024

• Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio • Have a Design Thinking Mindset: Personas, Journey Maps, Story Maps, User story writing and Acceptance Criteria • Expert Understanding of technologies of Salesforce Co Pilot capabilities • Expert Understanding of benefits of Co Pilot: Associate and customer satisfaction, Knowledge, Call Misdirects, User experience, Cost Savings, Average Handle/Call Time • Ability to determine needed enhancements based on analysis of metrics, and quantify the expected results • Expert understanding of Agile Methodologies, Preferably certified Agile Product Owner • Agile and DevOps methodology: Backlog grooming, Sprint Planning • Excellent Communication, organization and planning skills • Stakeholder Management • Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio • Expert understanding of Agile Methodologies, Preferably certified Agile Product Owner • Stakeholder Management