• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 14th Feb 2024

MUST HAVES:
5+ Years of Omni Channel Experience
5-8+ years of Salesforce Service Cloud experience
5-8+ years using Salesforce application integration experience using Salesforce API, webservices and 3rd party tool APIs
Working knowledge of customer service, customer support and customer experience processes
Deep technical understanding of applications and business processes, product architecture and integrations
Understanding of cross application dependencies and workflows
Hands-on experience integrating customer support platforms with other partner/vendor, customer experience and chatbot solutions such as Medallia, ADA, using APIs and asynchronous integration methods
Experience in exchanging data with applications using XML, XLS/CSV/TXT. flat files and delimited files
Professional fluency in English, both written and verbal (required)