• US Citizen

• Green Card

• W2-Permanent

• W2-Contract

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 14th Feb 2024

Job Purpose:  Develop applications and provide 24/7 administration and support, including tracking, troubleshooting, provisioning software updates, repairs and maintenance support to Progress Rail’s IT systems users.

 

Key Job Elements

Provide technical support to assigned technical systems, including installation, tracking, maintenance, troubleshooting and updating;

Provides customer ticket support to assigned systems (e.g., security systems; server.

maintenance, upgrades and patches; remote configuration, Uptime Connect; Enterprise Application Administration, etc.);

Engages and interacts with system users to identify requirements and develop documents for the reporting needs of the business; engages with system users to troubleshoot and resolve issues; Diagnoses, documents and resolves system issues;

Documents processes, development plans and requirements;

Provides application support, including bug fixes, errors, failures and miscellaneous fixes.

 

Advanced Duties and responsibilities:

Escalates top priority, production-critical issues to appropriate support staff;

Makes recommendations of perceived solutions to potential problem areas and methods for improvement;

Performs other job-related duties as assigned. Education / Training

Bachelor’s degree in a related IT field or an Associates IT degree and related certifications, plus more than 5 years professional experience would also qualify. Qualifications and Experience

3+ years of IT experience in a web application environment;

2+ years of experience and proficiency in app development and additional IT experience; Experience developing and providing solutions to automate business process workflows in K2/Power apps using designers (K2 designer, Power apps)/development tools (CSS, AJAX, ASP.net, C+, Visual Studio, JQuery, Java, XML, HTML);

Development experience in K2 applications (Version 5.0 and above) or Microsoft Power apps; Development experience in MS SQL Server (SQL queries and stored procedures).

 

Preferred Skills:

Web app development;

 Demonstrated experience developing application customizations, interfaces and reports;

 

Detail oriented / sense of urgency / follow-through;

Ability to multi-task, work independently and efficiently;

Proven interpersonal and communication skills;

Ability to follow-up with internal/external customers on inquiries, requests and complaints; Willingness to participate in international meetings during non-typical business hours;

Ability to perform with frequent interruptions and/or distractions;

Strong proficiency in web related programming languages (PHP/JS/HTML) as well as underlying systems and databases (Windows/Linux/Apache/Oracle/MySQL systems);

High degree of analytical skills and strong business systems background;

Advanced Windows and Linux Operating Systems experience;

International Tax knowledge and experience; preferred;

GAAP understanding; MRP experience preferred;

ERP experience preferred;

Ability to adapt to frequent changes in workload and adjust priorities quickly as circumstances dictate.

Ability to speak multiple languages is a plus;

Willingness to travel as required.