This role will focus more on science background and analytical skills. Candidates will need to learn how to troubleshoot FSD (Filed Sales & Digital - Corteva's R&D division) software quickly, so they can hit the ground running.
Responsibilities:
- Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.
- Perform Tier 2 level investigation and troubleshooting of proprietary research software.
- Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
- Learn proprietary research processes and systems to provide software solutions.
- Manage and update knowledgebase articles.
- Perform UAT and smoke testing prior to software deployment.
- Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos.
Qualifications:
- Bilingual English / Spanish REQUIRED.
- Bachelor’s degree or associate’s degree.
- 3+ years experience troubleshooting IT service requests.
- 3+ years experience performing UAT
- Proficient in MS Office and MS Excel
- 3+ years experience SQL scripting
- Strong analysis and problem-solving skills.
- Excellent written and verbal communication
- Ability to learn quickly and manage priorities in a fast-paced development environment