Client is seeking a Salesforce Business Analyst to lead requirements management, customer management, and acceptance criteria definition. We are looking for someone who an mmanages both the functional and technical aspects. We are looking for someone technical AND functional on salesforce products.
Additional Requirements:
- 3+ years of general Business Analysis.
- Experience with Salesforce Service Cloud for a Utilities company
- Experience configuring various salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules, and reports.
- Scrum or Agile methodology experience is highly desirable.
- Salesforce Adoption experience is nice to have.
- Proven track record in leading initiatives and managing small projects.
- Competency in gathering and documenting business requirements.
- Proficiency in Excel for data manipulation and complex custom reports.
- Demonstrate some understanding of Visual Force, HTML, JavaScript, and CSS.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, of executives, managers, and subject matter experts.
- Experience conducting stakeholder interviews and facilitating stakeholder workshops.
- Client friendliness with the ability to build and maintain trusting and value-added client relationships.
- Ability to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Responsibilities:
- Facilitate requirements workshops, documenting detailed functional, technical, reporting & data requirements Gather, create, and document current and future business process flows.
- Quickly learn the system
- Change management, writing communication materials for UAT coordination, and go live coordination
- analyze systems specifications and use analysis / diagramming tools to represent business / technical processes.
- Responsible for carrying out business, testing, and training requirements gathering; BPR leads, workflow analysis, gap analysis, user stories, test case development, and functional design. Offers analysis throughout all phases of the project lifecycle.
- Tests salesforce configuration and setup, test case development, performance and load testing, End-to-end testing, and functional/regression testing.
- Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.
- Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
- Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing supporting documentation.
- Migrate metadata between salesforce environments using change sets and other tools such as Snapshot as needed.
- Collaborate with end-users to create and maintain training materials.
- Manage relationships with stakeholders to achieve project goals Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
- Participate in the evolution of team best practices, standards, and policies Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
- Support all Salesforce releases and ensure system uptime as per the SLA.
- Be part of a fast-paced agile scrum team and participate in the planning, documentation, execution, testing, and launch of projects.