The ServiceNow Business Analyst is expected to perform the following:
- Business Needs Identification – Operates at a functional level in assessing and defining business need and areas for improvement. Actively seeks out opportunities to enhance and improve in line with strategic goals, proposing potential solutions through research.
- Business Analysis Planning – Selects the appropriate analysis approach to a piece of work depending on its complexity, level of risk, known assumptions, constraints and dependencies. Proficient in scoping and recommending appropriate approaches. Capable of planning and managing their own activities to meet work you’re doing and deadlines.
- Stakeholder Analysis & Change – Effectively identifies partners and builds and manages relationships according to individual stakeholder needs and levels of influence. Contributes to communication plans and change management for project and stakeholders.
- Requirements Analysis and Design Definition – Responsible for requirements management plans including elicitation, approvals, processes, and scope impacts. Supports the work with the business to identify functional and technical requirements, translating the requirements into design specifications reflecting Functional Design, User Interface Design and Business Process.
Qualifications:
- Experience of working in a technology environment
- Experience of using business analysis tools/techniques to design and deliver business change
- Strong engagement, communication and facilitation skills, including presentation and influencing skills
- Demonstrable experience working in a highly collaborative environment, with focus towards delivering real business results.
- Experience of working in a regulated environment
- Experience of working with third party suppliers/vendors
- Solid understanding of ServiceNow platform and related applications.
- Exposure to working in Agile, SAFe or DevOps environments
- Awareness of ITILv3 Framework