Experienced in ServiceNow Live Agent implementation.
Experienced in leading solution designs & implementation of complex ServiceNow projects.
Minimum 5-8 years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment.
At least 8-12 years of experience in the IT Industry Experience.
Experience in Live Agent Chat Implementation
Understanding of Angular based Client side & Server side scripts
Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.
Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc.
Hands-on experience in ITSM modules e.g. Incident, Problem, Change, Knowledge Management, Service Level Management, Service Catalog, Release Management, Virtual Agent.
Good knowledge about ITSM Pro - Vendor Manager, Predictive Intelligence, Virtual Agent, Performance Analytics •Basic understanding and ability to script automated processes. Agile Scrum methodology Experience
Solid knowledge of JavaScript, HTML, CSS.
Excellent time management, organizational skills, crisis management and problem-solving skills are essentials
Good oral and written communication skills Strong analytical, teamwork and customer engagement skills
Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration
Must be willing to teach and share all knowledge with team members and other operational teams