Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 â 8,000 users.
Providing end-user software and hardware troubleshooting and support in-person or over the phone
Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps
Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10-11 operating system(s) and MACs to resolve customer workstation issues.
Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 10 & 11 print server environment to include multi-function printers using Web Jetadmin and HP Universal Print Drivers
Troubleshooting Apple MAC computers.
Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.
Upgrading end user computer systems ensuring no data loss.
Supporting Microsoft software packages to include Microsoft Office 365, and other commonly used desktop related applications.