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Contract to Hire
Consulting/Contract
UG :- - Not Required
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No of position :- ( 1 )
Post :- 19th Feb 2024
· Equivalent combination of education and/or experience may be accepted.
· 5 years’ experience as a Business Analysis for supporting ServiceNow business processes.
· 5 years’ experience with designing business processes for ServiceNow implementation.
· At least one hands-on ServiceNow implementation project as a functional or technical lead
· At least two prior support and enhancements project as a functional or technical lead.
· 2 years’ experience coding and configuration ServiceNow.
· Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
· Proficient in ITIL practices and methodologies.
Desired Skillset
· The ideal candidate will have 8 or more years of expertise in delivering services via ServiceNow for projects of various sizes and subject matters.
· The ideal candidate will have 5 or more years of experience in delivering ServiceNow services as described within this request.
· Ability to work independently to accomplish the tasks and duties assigned.
· Demonstrated exceptional critical thinking and problem-solving skills.
· Additional beneficial skills include:
· Enterprise Business Solutions, specifically SAP projects.
· ITIL / ITSM practices and methodologies.
Certifications / Education
· All Techno-functional resources must hold one or more of the following ServiceNow certifications:
o CIS-ITSM (Certified Implementation Specialist) OR
o CSA (Certified System administrator) OR
o ServiceNow Certified Developer.
Site to verify credentials: https://partnerportal.service-now.com/SearchCertificate.do.
· Bachelor’s degree in business management or information systems.
· Equivalent combination of education and/or experience may be accepted.