Salesforce.com Administer certification (required)
App Builder Certification (preferred)
Experience in Data Migration and Salesforce implementation
A minimum of 7+ years of management/systems integration consulting experience related to CRM delivery, sales/service process improvement, and technology enablement, change management
Experience with large transformations that involve front office technology in support of Sales Force Automation (SFA) and Contact Center/Customer Service capabilities, including the necessary experience with Salesforce.com’s Sales Cloud and/or Service Cloud platforms
Excellent written and verbal communication skills
Project:
Designing solutions for Salesforce projects: The solution architect will create comprehensive designs that meet the requirements of the customers and the business objectives of the organization. They will work with the project team to define a solution architecture that will be efficient and effective.
Ensuring best practices are followed: The architect will help ensure best practices related to Salesforce are followed, including security, customization, code development, integration, and deployment.
Providing expert guidance: The architect will offer expertise and guidance on the Salesforce platform and its capabilities. They will remain up to date with the latest features and functionality on the platform and offer advice on implementing best practices.
Overseeing customizations and integrations: The Salesforce solution architect will oversee the development of customizations and integrations, ensuring they are efficient, scalable, and have minimal impact on the users.
Managing project teams: Solution architects are expected to manage project teams and ensure that projects are delivered on time and within budget.
Collaborating with stakeholders: They must work closely with stakeholders, including business owners, project managers, developers, and others, to ensure that the solution aligns with the business needs and requirements.
Providing training: The Salesforce solution architect is expected to provide training on Salesforce to users, administrators, and other stakeholders. This could include creating training materials and delivering training sessions or mentoring staff on best practices. Responsibilities:
Support client engagement activities in CRM and Sales / Service Transformation
Participate in client meetings, provide insightful advice on CRM deliveries across various markets and industries
Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members
Participate in continual development and publication of thought leadership and service offerings
Collaborate with both functional and technical teammates
Qualifications:
A minimum of 7+ of management / systems integration consulting experience related to CRM delivery, sales / service process improvement and technology enablement, change management, and the Salesforce.com platform, within diverse industries
Experience with large transformations that involve front office technology in support of Sales Force Automation (SFA) and Contact Center / Customer Service capabilities, including the necessary experience with Salesforce.com’s Sales Cloud and/or Service Cloud platforms
Saleforce.com Administer certification
Sales Cloud and/or Service Cloud configuration experience
Demonstrated ability to understand, analyze and diagnose the strategy, people, process and technology root causes for client front office performance issues