• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Feb 2024

• Desktop Support (Windows / Mac) – Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices
• Ticket Management / Escalations (Incident & Request) – Provide global Service Desk queue management expertise,  leveraging strong ITSM process knowledge.
• AD and Exchange Provisioning – Maintains users, groups, and DLs
• File & Print Management – Provisioning and troubleshooting
• Hardware and Software Deployment – Desktop and laptop imaging and software deployment.
• Mobile Device Support – Managing Apple, Android, and other mobile devices
• Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)
• IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.

You’ve got what it takes if you have...

• 5+ years of experience working on a ServiceDesk
• 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF
• Bachelor’s degree, technical certificate or equivalent work experience
• Strong understanding of ITIL Foundations and prior administration of Service Now
• Expertise with MS Windows and Mac OS Operating Systems
• Excellent technical documentation skills are a must
• Strong analytical, troubleshooting, and problem-solving skills
• Must be a quick learner with exceptional communication skills
• Perform inventory management for all hardware