- Responsible for leading ideation, technical development, and launch of new infrastructure products for their assigned products.
- Responsible for developing infrastructure architecture roadmap and alignment with enterprise architecture.
- Accountable for assisting in the development of preliminary product business case(s) aligned to required business capabilities, long term architecture direction, & customer demand.
- Responsible for supporting the infrastructure product manager in establishing a shared vision with IT portfolio and devops stakeholders by building consensus on priorities and product design.
- Responsible for supporting platform services, advanced integration or analytics.
- Responsible for overseeing and implementing event processing rules, event transforms, event automation, event auto assignments, event views, event integration activities, enterprise adoption strategies of ServiceNow Event Management, and show casing strategy to other teams and leadership.
- Expectation of interfacing with mgmt, assisting with strategy, roadmaps, and designing new functional expansions of the respective tool platforms.
Key Desired Skills, Experience and Knowledge:
- Bachelors degree and 8 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 9 year Information Technology experience OR 10 years Information Technology experience.
- Predictive Analytics and Infrastructure Automation.
- Experience with Infrastructure Operations.
- Experience with solutions to enable Operations Management, ITILv3 .
- Experience with Call Center Technologies, (e.g., IVR, ACD, CTI, Call Recording, Call Management, Call Routing).
- Experience with Connected Workforce, (e.g., Collaboration Technologies, O365, Lotus Notes).
- Experience with Workforce Devices, (e.g., Mobile devices (laptops, tablets, handheld) and Desktop as a Service/VDI Technologies).
- Experience with Platform Services, (e.g., Server, OS, Virtualization, and Container technologies, and SDDC).
- Experience with Advanced Integration, (e.g., Web Server (Apache, IIS, and other HTTP Servers).
- Experience with DBMS and Analytics, (e.g., DB/2, SQLServer, Oracle, Teradata, Hadoop).
- Knowledge of Infrastructure Operations.
- Solutions to enable Operations Management, ITILv3.
- Experience with system and technology integration.
- Ability to simplify & standardize complex concepts / processes.
- Customer relationship management.
- Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)
- Ability to understand and support strategic vision.