5 years of experience with effectively communicating with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.
5 years of experience with strong verbal and written skills in communicating with peers and different levels of users.
5 years of experience with strong systems analysis skills as needed.
5 years of experience with creating, editing, and maintaining technical documentation for current and future applications e.g., technical reference manuals and production control manuals.
5 years of experience with working with stakeholders to understand their technology needs and issues in performing their day-to-day work.
5 years of experience with strong Database query languages (SQL, PL/SQL) experience.
5 years of experience with skilled documenting processes.
5 years of experience with strong skills assisting with unit testing.
5 years of experience with experience with CLASS, CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application.
Desirable Skills:
4 years of experience conducting work sessions with users and project team members to document requirements, develop use cases, and/or technology solutions.
2 years of experience assisting project team members with analysis and interpretation of user requirements.
2 years of experience developing Use Case documentation.
2 years of experience working with developers to interpret and provide clarification on Use Cases as needed.
2 years of experience working on projects utilizing agile project management methodologies.
2 years of experience with Health and Human services or Child Care Licensing.
2 years of experience with knowledge of Jira Service Management.
2 years of experience with knowledge of Software Development Life Cycle (SDLC) and high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.
2 years of experience with knowledge of the Business Analysis Body of Knowledge (BABOK).
2 years of experience with CBAP or similar Business Analyst certification.