- Need strong skills to troubleshoot the Operational issues in Mid-Tier / Java technologies.
- Tier 1 technical support role. Handling all alerts. Monitoring the system.
- Needs to have good comm skills and customer support skills and they will be receiving calls from customers.
- Needs to have worked in development. Be able to identify and troubleshoot issues.
- Team is split into different shifts. Covered 24/7 365 days. This person will start work at 6pm / Sun - Wed and Wed - Sat.
- Could be working 8 or 10 hour days working 4 or 5 days a week for 40 hours per week
- The team is mainframe support oriented. But not required. Mostly identify and escalate. Just a strong general technologist.
- But mainframe support exp is nice to have (basically required). Will just need to follow the run book.
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Preferred Qualifications:
Knowledge, Skills and Abilities (KSAs)
- Ability to communicate technical requirements to all levels of expertise., Advanced
- Proficient in establishing and maintaining good working relationships., Advanced
- Knowledge and understanding of software development life cycle (SDLC)., Advanced
- Proficient with integrating complex and/or existing systems., Advanced
- Knowledge of programming languages (e.g. JavaScript, C, Python, etc.)., Advanced
- Knowledge of cloud technologies (e.g. AWS, Azure), Proficient
- Knowledge of database technologies (e.g. cloud, SQL, Oracle, Mongo DB, PostgreSQL, etc.), Advanced
- Fundamental knowledge of software engineers best practices, agile methodologies, CI/CD pipelines, Advanced
- Knowledge of test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests, Advanced
- Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework, Advanced
- Knowledge of Code quality and promotion practices, Advanced