• US Citizen

• Green Card

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 24th Feb 2024

• Raise incident tickets and manage resolutions on behalf of business users by applying appropriate urgency and prioritization and triaging requests to the appropriate data engineering teams

• Respond to security alerts by leading investigations, engaging with the appropriate platform engineering teams for solutions, and managing resolution timelines

• Contribute to IT system adoption and literacy through the creation of standard operating procedures and delivery of trainings

• Create and maintain comprehensive project and process documentation, including business requirements, functional specifications, test plans, and user accounts

Required Qualifications

• Great organizational skills and strong ability to manage diverse requests from various business users

• Great communication skills, both verbal and written, to communicate effectively with various levels of stakeholders

• Experience with using IT support ticketing system, such as ServiceNow, and managing ticket statuses, support groups, and urgency levels

• Experience with IT user access management and role-based access control

• Excellent process documentation skills and ability to create digestible operational guides

Preferred Qualifications

• Prior experience in an IT function working with Azure Data Platform with understanding of access management

• Previous matrix leadership experience with evidence of successful project delivery