ServiceNow Configuration: Customize and configure the ServiceNow platform to meet the specific needs of the organization. This includes designing and implementing various modules, workflows, forms, and business rules.
- Incident and Problem Management: Oversee the incident and problem management processes within ServiceNow, ensuring that incidents are addressed and problems are resolved efficiently.
- Change Management: Manage the change management process within ServiceNow, ensuring that all changes are documented, tested, and implemented with minimal disruption to the organization's IT services.
- User Support and Training: Provide support to end-users and train them on how to use the ServiceNow platform effectively. Address user inquiries and issues in a timely manner.
- Integration and Automation: Collaborate with other teams to integrate ServiceNow with other systems and tools. Implement automation solutions to streamline various business processes.
- Reporting and Analytics: Create and maintain reports and dashboards to monitor the performance and utilization of ServiceNow, allowing for data-driven decision-making.
- Security and Access Control: Ensure the security and access control measures are in place, managing user roles, permissions, and data protection within the platform.
- Upgrades and Patch Management: Plan and execute ServiceNow platform upgrades and apply patches as needed to keep the system up-to-date and secure.