As a Project Manager, you will use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You will be a critical member of the PMO team working closely with Technology Infrastructure product managers to develop methodologies, tools, metrics, and dashboards to understand our infrastructure project portfolio and improve velocity, quality, and resource utilization across the delivery lifecycle. You will be responsible for managing large programs in the infrastructure space that are related to enhancing our core services, cloud, and data center strategies. Specifically, you will:
- Be the central point of contact for our Infrastructure Programs, coordinating across all teams to ensure that deliverables and requirements are clearly defined, dependencies are well-known, and the risks/issues are understood
- Clearly communicate the status of the program to the appropriate audience (project members, stakeholders, senior executives)
- Define and maintain detailed project plans with direct goals, milestones, and timelines across multiple workstreams and support the project team to determine cross-project dependencies
- Establish project/program governance to ensure that all stakeholders are aware of the status, risks/issues of the programs and a clear escalation path to resolve open items
- Communicate plan variance and develop remediation options
- Promote continuous improvement by documenting and communicating lessons learned
- Monitor budget and expenses to ensure each project is delivered within budget. Understand basic financial accounting concepts (such as capital expense vs operational expense vs one-time expense) to determine the estimated budget for the projects
- Coordinate with Procurement, Compliance and Information Security on vendor contracts
What’s required
- Experience with large-scale distributed systems and data center strategy / migration plan development
- Advanced understanding of IT infrastructure domain in disciplines such as computer hardware, virtualization, operating systems (Windows/Linux), database, storage, network, connectivity, and monitoring tools
- Familiarity with modern automated infrastructure provisioning and configuration management
- Familiarity with ITSM and product delivery workflow – establishment of service level agreements with incident and problem routing in change management process
- Experience dealing with multiple vendors and service providers
- Experience with infrastructure
- Ability to communicate across a wide range of audiences from project team members to senior executives
- Experience with project management tools including MS Project, Jira or Confluence
- Commitment to the highest ethical standards