• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th Mar 2024

Minimum of 8 years experience evaluating both hardware and software, ensuring that systems are functioning properly.
Minimum of 5 years experience using Jira (or a similar service platform) to manage and respond to support tickets from users.
Minimum of 3 years experience supporting special IT projects and managing their end-to-end lifecycle.
Ability to prioritize and complete assignments independently, meet deadlines and manage multiple changing priorities in a dynamic work environment.
Ability to support multiple projects at the same time, each with its own unique set of requirements and needs.
Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
Consistently proves a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
Ability to write technical documentation and plain language documentation dependent on audience.
Initiative-taking, task-driven, and able to quickly learn new skills.
Demonstrated understanding of navigating and adapting to unique constraints (i.e., policy, infrastructure)

Desired Skills
• Understanding of different operating systems beyond Windows (MacOS, Linux, iOS, Android)
• Ability to write/implement basic scripts (using PowerShell or AutoIT)
• Experience implementing or otherwise managing Jira or similar service platforms (ServiceNow, Zendesk, etc.)
• Understanding of UX and user research methodologies
• Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
• Understanding of 508 and accessibility compliance
• Earlier work experience in the federal government
• Understanding of agile framework and full life-cycle software development methodologies
• Project management certifications (PMP, CAPM, PMI)