Must be: Salesforce Certified Administrator and Salesforce Certified Field Service Lightning Consultant.
Responsibilities:
- Performs technical analysis, design, configuration and implementation support for Salesforce customizations following Apex design patterns and object-oriented programming best practices.
- Proven ability to translate business needs into process or system improvements using configuration rather than coding
- Work with a cross-functional Scrum team to maintain and enhance Salesforce Service applications in iterative release cycles
- Provide support for the deployment tasks and production checkout
- Troubleshoot and fix defects for planned releases and production issues. Identify production risks and areas for improvement; prioritizes, designs, and facilitates successful implementation and adoption of new processes
- Work independently to make decisions regarding resolution of issues
- Create clear and concise functional and technical specifications, diagrams, and other documentation
- Delivers detailed design proof-of-concepts, wireframes, prototypes, in PPT and sandbox, as needed
- Excellent communication skills
Qualifications:
- Salesforce Certifications required to be considered for this position: Certified Administrator and Certified Field Service Lightning Consultant
- Minimum 2–5 years of experience in Salesforce, along with a minimum of 2 years in a Field Service Lightning environment
- Implementing and supporting Salesforce Service Cloud and Field Service Lightning solutions in a customer facing role
- Experience in Design and implementing successful Field Service solutions - Scheduling and optimization, Resource management, Work Order, Skills, and Service Appointments lifecycle management
- Experience in user, Service Resource and Field Service Lightning Configuration management
- Implementation and support of Salesforce Field Service Mobile Application for end-users
- Good understanding of data structures, data modeling and database schema
- ·Experience using Salesforce tools and utilities (Data Loader, Eclipse Force.com IDE and Workbench) to ensure data hygiene and integrity
- Extensive Knowledge of SOQL
- Creates ad hoc and customized report types, reports and dashboards along with end-user training material
EDUCATION
The highest level of education desired for candidates in this position is a Bachler’s degree or equivalent experience