- ServiceNow design
- Data model (CSDM) to support ITSM practice
- Integration with key infrastructure and data feeds?
- Data architecture for analytics & reporting? Creation of Architectural Artifacts:
- Creates & maintains a detailed view of the current architecture, target state architecture and transitional architectural roadmaps.
Architecture Governance:
- Oversees design choices of the process & technical teams to ensure they are consistent with stated business strategy & technical principles.
- Development: work closely with our ServiceNow development team to understand how they implement our ServiceNow solutions, so there is a continuous learning cycle that helps us to continuously improve and work towards the agreed target state.
- Experience A strong understanding and track record of scoping and designing complex ServiceNow projects that have been successfully delivered on time & budget.
- An excellent communicator with clients technical and non-technical teams.
- Strength and depth in understanding Service Management processes and capabilities, and the ability to articulate how ITSM tooling drives exceptional Service Management outcomes.
- Strong understanding around CMDB / CSDM, and other data taxonomies (e.g. TBM).
- Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives.
- Pragmatic technology approach.
- An ability to understand what solution(s) best match the requirements based on differing capabilities of the technologies in use to deliver ITSM.
Skills and qualifications:
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist in at least 1 product suite
- ServiceNow Certified Application Developer
- Certified in ITIL Foundation (v3 or v4)