Architect solutions across ITSM, HRSD, and Custom Applications to streamline operations and enhance user experience.
Lead the design and implementation of complex ITSM workflows to ensure timely escalations and communications, minimize service disruption, and optimize service delivery.
Lead customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management.
Collaborate with SecOps teams to automate ticket routing and improve detection workflows.
Drive HRSD improvement to Case Management, Onboarding, and Employee Experience by leveraging data analytics to optimize the employee experience.
Manage small projects to build Custom Applications, align requirements to business needs, design solutions with an architect, drive delivery, and create standard operating procedures with Platform Admins.
Lead integration of new modules, store applications, integrations, and spokes.
Interface with executive stakeholders to align ServiceNow solutions with business goals and emerging trends.
Lead for the most intricate, rare, and complex issues that require deep platform knowledge and problem-solving expertise.
Mentor junior developers, providing guidance on advanced scripting techniques and best practices.
Design simple solutions with Solution Architect; align tool’s capability to business process needs.
Oversee development and data management for integrations between ServiceNow Platform and other systems, tools, or services (like Workday or Active Directory)
Creates and maintain technical documentation in Knowledge Base