- Assistance in LEAN Events, business process mapping, and requirements gathering.
- Develop project documents.
- Excellent communication, presentation, collaboration, writing, and interpersonal skills.
- Guidance and training to agency staff.
- Coordination with other project team members on cross-domain issues.
- Interface with users, sponsors, and stakeholders to determine evolving needs.
- Review documentation and collaborate with development group, Product Owners, System Teams, and stakeholders.
- Generate products such as business cases, feature/requirement documents, user stories, acceptance criteria, lean notes, meeting notes, decisions, action items, risks, presentations, and training materials.
- Identify business trends and needs using real data and staff feedback.
- Improve monitoring, discover issues, and deliver better value to the customer.
Required Skills And Experience:
- 5+ Years’ Experience in Child Welfare or related field.
- Product Owner and/or Product Manager certification a plus.
- Knowledge of DCF’s mission, policy, practice, state agencies, and community partners/service providers.
- Knowledge of agile development methodologies, including developing acceptance criteria.
- Knowledge of case management systems and modern web-based capabilities/applications.
- Knowledge of Business Process Mapping, requirements gathering, and documentation processes.
- Experience in facilitating large groups for presentations, LEAN Events, and training a plus.
- Experience in analyzing data to draw business-relevant conclusions.