-Healthcare experience preferred
Robotics process automation preferred
Interview process consist of reviewing of the resume and teams video interview with other team members
Technical Support/Business Expertise
- Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
- Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
- Provide ongoing user support for ad hoc questions, inquiries, and service requests.
- Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
Issue Resolution
- Resolve medium, moderately complex production issues by:
- Performing initial triage for severity and business impact of system/application failures.
- Troubleshooting and analyzing to determine root cause of issues
- Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
- Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.
- Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
Project/Program Support
- Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
- May act as Business Lead/Coordinator on moderate single area/department projects.
Business Testing
- Coordinate testing plans with Business area and IT
- Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements
- Document and may, in some cases, execute test plans and scenarios
- Analyze and verify testing results for accuracy, relevance and completeness
- Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
- Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.
System Configuration
- Configure and maintain moderately critical system tables and data elements across multiple system environments
- Analyze, develop and implement configuration changes to improve system performance and user efficiency
- Monitor configuration for accuracy and compliance to change control processes.
Hiring Requirements
• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.