- Analyze and document business requirements and processes related to public sector service delivery for a single or multiple related State agencies.
- Formulate alternative solutions to satisfy these requirements, which may involve business process reengineering, and/or the deployment of information technology.
- Plan and/or conduct end user training for new applications.
- Prepare cost benefit analyses according to State CBA methodology.
- Develop and/or oversee plans for the execution of a solution from project inception to conclusion.
- Construct data models and activity/process models as may be required to define system functions.
- Provide support for the installation, testing, data conversion, implementation, and ongoing maintenance of information systems.
- Conduct and document the results of special studies dealing with systems and/or business process issues.
- Facilitate sessions to gather and document requirements and explore solutions.
- Superior negotiating, analytical, group facilitation, and relationship management skills.
- Work effectively with all levels of State staff from clerical through agency executive management.
- This includes skillful interviewing capability. Possess superior organizational and written/verbal communication skills.
- Hands-on Data Modeling and Process Modeling experience may be required for some assignments.
- An understanding of current information technology with an ability to conceptualize solutions to business problems in the most effective and cost-efficient manner.
(Note: Current information technology in the State's environment includes:
1) multi-tier (mainframe, departmental/midlevel, and desktop) computing;
2) the use of internet and intranet to facilitate service delivery;
3) electronic data interchange;
4) imaging;
5) data warehousing;
6) geographic information systems.