Sr. Technical Program Manager
Focus
Leverages technical knowledge to drive delivery of multi-disciplinary programs across technical, regulatory, and business requirements--from beginning to end. Translates business objectives into execution strategy. Anticipates, tracks, and resolves risks, dependencies, and impediments to project delivery.
Organizational Context
Member of a product delivery team reporting to a Director of PD&I in Global Loyalty & Benefits
Key Responsibilities
- Steers execution on defined, program-level goals for medium-to-high complexity programs
- Works within and across team(s) to anticipate, track, and resolve risks and impediments to delivery
- Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution
- Participates with product and engineering leaders to build implementation roadmaps
- Provides and consolidates inputs for leadership updates; facilitates meetings with leadership on delivery status and key decisions needed to support project delivery
- Identifies and executes on opportunities for improvements to the delivery process; works with relevant teams to redesign process flows
- Mentors, guides, and supports Technical Project Managers and other team members as appropriate
- Tracks and interprets relevant OKR/KPIs; identifies key insights & next steps
- Participates in PI planning meetings and other Agile ceremonies for team/teams.
- Contributes to prioritization discussions and pressure tests plans for feasibility, capacity, and risk
- Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements
- Monitors and ensures compliance with SDLC standards
- Facilitates and plans change management and release management activities
- Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management
- Follows and instills documentation best practices to ensure designs meet requirements
- Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions
Scope of Impact/Influence
- Collaborates with Engineering teams to drive alignment architectural approach and technical strategy to execute delivery
- Responsible for tracking delivery, and activities related to medium to high complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program goals are met.
- Embraces the Technology SDLC process and role models a continuous improvement mindset
Education& Experience
- Bachelor's Degree in technical discipline or equivalent work experience required; advanced degree preferred
- Certifications in project management methodologies is preferred
- 5+ years in program delivery and project management
- Experience with Agile/SAFe/Lean methodologies a plus
- Experience managing multiple initiatives, priorities, and teams
High-performing Behaviors
- Independently drives work, with some supervision, guidance, and coaching from line manager and senior members of Engineering team
- Independently defines problems and identifies solutions in the face of ambiguity
- Ability to manage multiple projects across multiple teams
- Tailors messages and style across stakeholder groups
- Understands and aligns priorities to the program vision and strategy
Knowledge/Skills
- Technical knowledge sufficient to understand and discuss technical challenges and systems design
- Ability and aptitude to learn new technical skills quickly.
- Working understanding of major coding languages to track delivery challenges and support solutioning
- Experience writing technical documentation
- Ability to manage cross-functional projects with technical dept
- Strong understanding of organizational, product, and industry standard metrics.
- Ability to leverage metrics to diagnose problems and improve delivery
- Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus
- Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
- Ability to manage the post-production processes, drive quality, and implement testing best practices
- Technical problem solving and issue-resolution abilities
- Ability to maintain a high attention to detail in a deadline-driven work environment
- Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders
- Strong understanding of interconnections between various business priorities
- Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.
- Strong ability to manage change in a dynamic environment and influence others without direct authority
Technology Core Competencies
- Adaptive Communication
- Agile Practices
- Industry and Company Knowledge
- Organizational Change Management
- Technical Acumen
- Technology Industry Trends
Role Core Competencies
Technical
• Emerging Technologies
• Programming Languages and Frameworks • SDLC Methodologies and Practices
• Solution Architecture
• System/Platform Domain Knowledge
• System Software
• Testing
Functional
- Availability Management
- Business Analysis
- Change Management
- Governance and Reporting
- Portfolio, Program and Project Support
- Program Management
- Project Management
- Requirements Gathering and Definition
Leadership
- Analytical Thinking
- Builds High Performing Teams
- Coaching and Mentoring
- Consultancy
- Decision-Making
- Executive Presence
- Influence and Negotiation
- Relationship Management Business
- Facilitation
- Planning & Organizing
- Problem Solving
- Regulatory Compliance