Required Length and Type of Experience
- 8+ years of experience in software delivery.
- 3-5+ years of experience as a Business Analyst.
- Commercial Insurance experience.
- 3+ years of Guidewire experience or other similar policy administration system experience.
Required Certifications or Licenses
- Agile project delivery.
- Business Analysis.
- Property & Casualty Insurance.
Required Education, Knowledge, Skills, and Abilities
- Knowledge and experience in Commercial Lines Insurance.
- Bachelor s degree in related field or equivalent experience.
- In-depth knowledge and experience of different requirements gathering tools and techniques (use cases, diagramming, process modeling, interviews, workshops, etc.).
- In-depth knowledge and experience of multiple project delivery methodologies (Agile, Waterfall, etc.).
- Proven experience leading and coordinating teamwork efforts.
- Ability to learn quickly in a fast-paced environment and adapt to change.
- Ability to work both independently and in a team-oriented, collaborative environment is essential.
- Ability to adapt to shifting priorities, demands and timelines.
- Excellent verbal, written, and interpersonal communication skills.
- Excellent analytical and problem-solving capabilities.
- Strong understanding of a policy life cycle.
RESPONSIBILITIES
- Lead and coordinate requirements planning & monitoring activities for project delivery.
- Collaborate with applicable stakeholders to understand and diagram existing or new business processes using a variety of modeling techniques.
- Elicit, capture and document requirements independently; prepare and maintain documentation utilizing user stories, use cases, diagrams, or other requirement management templates and tools.
- Understand and demonstrate proficiency in applying appropriate requirements elicitation techniques (interviews, surveys, brainstorming sessions, etc.).
- Well versed with estimation methodologies; provide estimates for assignments independently and lead team members with task estimation.
- Lead meetings and drive team interaction, as well as foster business relationships.
- Understand in detail the features, functions, and capabilities of package solutions in order to achieve proper business requirements alignment and adaptation to package as needed.
- Assist in the investigation and resolution of incidents as needed.
Quality
- Complete assignments within expected timeframes.
- Produce high-quality artifacts with a minimal level of re-work by leveraging peer reviews to ensure the accuracy of deliverables and adherence to standards.
- Review artifacts produced by team members and provide constructive feedback.
- Regularly confirm expectations and proactively provide due dates for assignments.
- Proactively communicate status of assignments, identify gaps/issues which will impact targeted timeframes for deliverables, and communicate potential solutions for successful delivery.
- Participate in testing activities, coordinate defect triage efforts.
- Understand, follow, and actively promote IT department best practices and standards.
- Lead project meetings as necessary for successful delivery.
Continuous Improvement & Product Knowledge
- Proactively seek mentoring from senior team members.
- Preserve/continue to develop an in-depth knowledge of multiple application s current implementations as well as available features and functionality; mentor others on such
- Through self-study and mentoring, remain informed of industry wide trends and departmental/company strategic initiatives.
- Proactively contribute to design of solutions by providing SME support. Evaluate effectiveness and completeness of proposed solutions.
- Lead process improvement initiatives for the individual, functional group/team, department or organization and drive implementation to increase effectiveness and efficiency.
- Work with vendors to implement solutions that support client s current and future needs.
- Recommend new features and functions that could add value to existing solutions.
Work Coordination and Delivery Support
- Mentor team members and drive work toward a successful delivery of efficient solutions.
- Lead other analysts when assigned; provide guidance for their deliverables.
- Plan and coordinate team activities for operational support work.
- Understand scope of authority; recognize when to make decisions or escalate to higher levels.
- Tailor communications to audience s needs and level of understanding.
- Ensure that business needs are met as work evolves.