Familiar working w/advanced technical principles, theories, and concept; Well versed w/ Service Now products; previous experience working on complex technical problems, providing innovative solutions; experience working w/highly experienced/tech resources.
Skills Requirements
Basic Qualifications
- 7 years of experience as a ServiceNow Administrator/Engineer
- 7 years of experience with IT Service Management, Operations Management and Change Management
- 5 years of experience with ITAM and CMBD with Data Management focus
- 5 years of experience with ServiceNow Implementation (applications, integrations, platforms, etc.)
- ServiceNow System Administrator (CSA) Certification
Required Skills
- Extensive background and knowledge of the ServiceNow platform providing administration tasks, provisioning, ticket research and response, reporting, and maintenance activities.
- ServiceNow certifications: (e.g., Implementation Specialist in: Discovery, CMDB, Asset Management, Service Mapping, Event Management or Cloud Provisioning and Governance).
- ITIL Certification.
- Expertise in ServiceNow Platform.
- Working knowledge of IT infrastructure environments (Mainframe, RHEL and Windows), networks, clustered and virtual storage solutions.
- Experience working with network operating systems as well as programming or scripting languages.
Desired Skills
- Experience working in challenging, fast-paced, and ambiguous environments.
- Ability to work independently or within a team.
- Flexible, driven and results oriented.
- Passionate and determined to create a ServiceNow Environment different from its' current state.
- Delivering training to coworkers and/or clients on custom product builds.