Must Have - Work experience with DNA accounting processing platform from Fiserv is required
Requirement:
- Experienced Business Analyst (BA) / Business Systems Analyst (BSA)
- Experienced with Agile Scrum practices
- Experienced in preparing requirements/user stories specifically for ServiceNow
- Works as an advocate for the Product Owner to develop Epics, Features, User Stories and Spikes used to interpret business needs into actionable items for Software Engineers and Quality Assurance Engineers.
- Responsibilities
- Drives business productivity, efficiency and operations through innovation and project execution
- Leads and / or supports ongoing reviews of business systems and processes and development of optimization strategies
- Performs requirements analysis and facilitates or conducts meetings to share ideas, findings and recommendations
- What you will do to contribute to the company's success
- Provides Business Systems Analysis support for larger / more complex areas of the business
- Leads discussions and requirements gathering with business and technology partners to elicit, define and understand key process-related challenges and priorities
- Reviews and refines business requirements and use cases to ensure they are clear, concise and traceable
- Performs process and method analysis, helping define potential enhancements and performance / productivity solutions
- Contributes to solution project development, helping identify impacted stakeholders, document assumptions and assess the impact of systems changes to users and to internal and external clients
- Identifies potential risks and pitfalls, articulating possible resolution strategies
- Conducts system requirement reviews with project stakeholders
- Works with technical colleagues to ensure close alignment and collaboration throughout design, development and implementation processes
- Develops and provides status reports for project progress, issues, dependencies and risks
- Anticipates future requirements to ensure successful outcomes
- Safeguards and protects business and user needs by verifying functionality, accuracy and completeness against the original requirements
- Minimizes risk by ensuring requirements are being met before investing further in system development
Committed : Values each and every customer, while working hard to keep their business and support our communities
Helpful : Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy
Proactive : Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding