US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 22nd Mar 2024
• Scheduling and monitoring bots in production
• Coordinating with IT infrastructure teams to ensure the availability of automated business processes and resolution of any issues that affect the execution of bots
• Publish a dashboard with bot execution results
• Co-ordination with business SMEs for process exceptions or failures of bots
• Maximize the utilization of runners (licenses) by scheduling the processes effectively
• Address all configuration/application level changes in the given SLA.
• Propose a Support governance model to handle all releases of integrated applications.
• Address all service requests in the given SLA.
• Reporting capability to showcase transaction execution failure reasons due to various system-level validation.
• Provide weekly robot execution status reports on a regular basis.
• Provided 24×5 dedicated on-desk support with phone/ email support over weekends.
• Handled all configuration changes/process level changes in the given SLA.
• Incident Resolution with P1, P2 and P3 tickets being solved completely within defined SLAs
• All service requests were successfully completed within defined SLAs
• Proactive Release impact assessments to find out field-level changes in applications and prevent bot failures.
• 100% Customer Satisfaction achievement.