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No of position :- ( 1 )
Post :- 22nd Mar 2024
OCTO is looking for a Business Systems Analyst to streamline IT Service management with ServiceNow.
The District of Columbia Office of the Chief Technology Officer (OCTO) is looking for a Senior ServiceNow Business Analyst who will support the implementation of ServiceNow Service catalog modules from proposal to delivery. Includes understanding, documenting, and developing business requirements in order to apply industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements. The resource will work to build trusting relationships with major project stakeholders and lead them to adoption of the best solution. They will Support organizational change management (OCM) efforts by providing information on the “to be” solution. They will work diligently to lead quality management reviews and ensure all business and design requirements are met. The resource will facilitate solution demonstrations to stakeholders; may support preparation of training material and provide user training.
The resource will work closely with solution/technical staff to ensure the solution is technically feasible and to identify areas to streamline implementation efforts. They will lead in the validation of the configuration of business data and support the technical team with various tasks required for any required custom development. They will assist and may be required to lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.
Core Qualifications:
·Strong understanding of service catalog management principles, best practices, and user experience design.
·Experience in developing Process flow diagrams and suggesting simple, scalable approaches for implementation.
·Experience with configuration of applications using ServiceNow in ITIL management.
·Proficiency in configuring and customizing the ServiceNow Service Catalog module.
·Experience with ServiceNow scripting (e.g., JavaScript) for advanced customization.
·Familiarity with ITIL practices related to service catalog management.
·Strong oral and written communications skills
· Produce, maintain, and manage the service catalog requirements, workflows, and services
· Provide input for technology requirements relating to or impacting service catalog and/or request fulfillment
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CONTRACT JOB DESCRIPTION
Responsibilities:
1. Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
2. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.
3. Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.