- 5+ years’ experience working on windows & related hardware.
- Hands on Linux experience is simply a must! We need this candidate to be experienced with Linux and confident with related hardware and OS.
- Hands on Mac experience is simply a must! We need this candidate to have experience with MAC and confident with MAC hardware\OS. Any additional skills on the backend infra of MAC is a bonus.
- IT3 level support experience is needed in managing escalated issues, working issue that have probably gone through level1 & 2 support.
- Experience mentoring teams, leading teams and\or driving initiatives.
Job Responsibilities:
- Linux OS installations, troubleshooting, maintenance, service, and break-fix issues in multiple lab environments.
- Provides support and administration of Mac workstations via JAMF management tools
- Windows\MAC installations, troubleshooting, maintenance, service, and break-fix issues
- Provide Windows system (Server & Client) administration & support.
- Provide support of Microsoft SCCM/WSUS infrastructure.
- Troubleshoot applications issues on across multiple platforms including smart devices.
- Assist users in daily problem solving and act as an escalation point to our service desk that relate to local user issues at San Jose Headquarters .
- May be required to work occasional unusual hours based on emergencies and maintenance needs.
- Management inventory of systems & accessories while adhering to asset management process.
- Manage your tickets while ensuring adherence to stated SLA’s for all Jira tickets
Job Qualifications:
- Bachelor’s degree in Computer Science or related field
- 5+ years’ continued experience in IT role preferable within multinational.
- Experience troubleshooting windows & MAC systems in global environment.
- Experience with Linux both installation & troubleshooting.
- Experience with systems tools including SCCM
- Experience working on projects & ability to drive & own initiatives is essential
Nice to have:
- Experience with all aspects of laptop, desktop & peripheral hardware.
- Deep OS and configuration troubleshooting.
- Hands on Linux installation & troubleshooting experience.
- Excellent communication skills which will be required to engage with senior R&D and IT staff across the globe.
- Knowledge and ability to troubleshoot basic networking problems.
- Ability to develop scripts to automate common activities such as removing machines from the domain, adding or subtracting applications post image, etc.
- Possesses excellent skills and experience in the area of Install Building / Package building using Industry Best Practices as well as Industry-known tools etc.
- Ability to build Windows OS images and upgrade of OS & Microsoft O365 through SCCM.
- Software packaging and deployment through SCCM.
Additional Skills/Preferences:
The successful candidate should:
- Be a team player
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- Excellent communication skills which will be required to engage with senior R&D and IT staff across the globe.
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- Confident abilities to communicate and present effectively
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- Be able to work and integrate well in a team environment
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- Have a pro-active attitude to problem solving and optimization
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Personal skills:
- Friendly, pleasant with high communication skill.
- Self-learner. Highly motivated. Open minded.
- Works independently. Requires minimal guidance.
- Ability to quickly comprehend the functions and capabilities of new technologies
- Systematic view for complex environments
- Ready and enjoys learning new things with a can-do attitude.
- Knowledge of the EDA business a bonus.
Check what we can offer you:
- Possibility to cooperate with people from around the world in an expanding global organization.