Tagcor

Project Manager

·Strong understanding of service catalog management principles, best practices, and user experience design.

·Experience in developing Process flow diagrams and suggesting simple, scalable approaches for implementation.

·Experience with configuration of applications using ServiceNow in ITIL management.

·Proficiency in configuring and customizing the ServiceNow Service Catalog module.

·Experience with ServiceNow scripting (e.g., JavaScript) for advanced customization.

·Familiarity with ITIL practices related to service catalog management.

·Strong oral and written communications skills

Supervisory experience working with a diverse internal and client teams
Ability to produce technical documentation utilizing the MS office suite including collaboration tools
Understanding of change management, configuration management, and release management as it relates to ITIL

· Produce, maintain, and manage the service catalog requirements, workflows, and services

Experience managing relationships, operating procedures and service level agreements with clients and coworkers
Customer relationship management experience
Experience in test plan creation and execution, including automated test scripts

· Provide input for technology requirements relating to or impacting service catalog and/or request fulfillment

ITIL foundations certification
Experience implementing systems using the agile/scrum methodology
Experienced in the system development life cycle (SDLC) processes including client requirement analysis and system design
Experience designing and implementing it and non-it related process workflows, procedures and technical standards
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Experience creating PowerBi dashboards to visualize the data from ServiceNow modules.