• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 27th Mar 2024

Top Skills: ADVANCED WORKING SQL, DATA ANALYSIS SKILLS and a BI tool like Tableau 

Basic Qualifications

• Bachelors in Engineering, Mathematics, or other quantitative field

• 5+ years of hands-on experience in Data Analytics or Data Product Management roles

• 5+ years of experience in data manipulation using Advanced SQL

• Experience in an eCommerce and/or Customer Service domains

• Strong problem solving ability along with proven experience in managing multiple tasks simultaneously with a rigid determination to meet deadlines

• Excellent communication and data presentation skills

This role will lead a variety of analytics initiatives for Samsung’s eCommerce ePromoter team to help enhance customer experience, reduce contacts and drive revenue growth. This is a critical role and will have constant communication and visibility to senior leadership. Most importantly, this role is an integral part of a fast-paced collaborative team and the Data PM should possess an innate entrepreneurial spirit to explore the uncharted!

Job Functions

• Mine samsung.com operations data (such as ePromoter, customer service, returns, fulfillment etc), and sales data to drive actionable insights on a product, category and general business level.

• Execute deep dive analysis to answer key business questions related to the Samsung eCommerce platform.

• Leverage data to understand trends and future opportunities to reduce customer contacts, improve CX and increase eCommerce revenue growth. Leverage predictive modeling techniques in the process.

• Proactively work with business units and teams to understand and translate data-driven initiatives and potential ideas. Synthesize ideas and suggestions from stakeholders and users to determine what to build based on business priorities, strategy and vision.

• Build and maintain new reports, or enhancements to existing reports for ePromoter team.

• Design and support building new data pipelines (or enhancements to existing data pipelines) by partnering with engineering teams.

• Troubleshoot and resolve any data issues for ePromoter team

• Manage operational data requests, and provide visibility to tracking data for emerging issues reported by sites.

Traits/Behaviors/Abilities for Success

• ADVANCED WORKING SQL, DATA ANALYSIS SKILLS and a BI tool like Tableau ARE MUST HAVE – should have experience writing SQL queries from scratch and provide meaningful insights from the data.

• Ability to research and contribute (from an analyst perspective) on API development and database design.

• Succinct/proactive/confident communication data-driven insights (translating data into “business speak”) to all levels of the business stakeholders from operational to executive

• Self-starter mentality with the ability to deliver results under minimal supervision

• Openness to work with different cultures and working styles