• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 29th Mar 2024

• Expert level ServiceNow Developer/Consultant
• ITIL Service Management experience (Process Management)
• Hands-on approach with a passion to instruct and mentor
• Successful developer background in chaotic and culturally challenged organizations
• Agile/Scrum master level experience
• Analyzed application requirements and provided best feasible solutions based on timelines and resources. 
• Designed, developed and tested CMDB (Configuration Management) in ServiceNow based on specific client needs.
• Worked on Business Rules, Client Scripts and UI Actions for multiple ITIL modules. 
• Worked on the dashboard, introduced knowledge articles and Customer Service Management.
• Providing subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, 
• SACM, Knowledge, Demand and Release Management modules within the ServiceNow platform.
• Developed the Employee Service Center within ServiceNow, owning the HR Service Delivery application.
• Worked on case management, knowledge management, employee document management, service portal, onboarding and transition 
• manager, etc. on HR service delivery module.
• Enabled users to access specific knowledge features using portal framework.
• Experience customizing OOTB widgets to meet requirements.
• Installed MID servers on remote desktop and conducted tests required for Discovery. 
• Worked on Service Catalog, Configuration Management, Reporting, LDAP, Inbound/Outbound emails and Discovery. 
• Used ACL's for controlling the security mechanism in Service Now. 
• Experience with XML, HTML, AJAX, Jelly, CSS, jQuery, Bootstrap and AngularJS frameworks