Tagcor

Desktop Support Technician

Desktop Support Technician Responsibilities:
Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
Receiving and documenting requests for support.
Deciding on the most suitable ways of providing aid.
Delivering IT and related assistance upon request, or as you deem suitable.
Configuring new desktops, routers, modems, and similar devices.
Performing routine inspections and upkeep of existing installations.
Updating computer operating systems and other important software, as needed.
Substantiating requests for hardware and software purchases and upgrades, if appropriate.
Provide support on onsite new hire onboarding.
Responding to client support requests.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies
Desktop Support Technician Requirements:
Experience as a desktop support technician or equivalent.
Capabilities needed to deliver in-person and remote IT aid.
Fantastic installation, diagnostic, upgrade, and restoration abilities.
Excellent vertical and lateral thinking.
Effective time management skills.
Clear written and verbal communication.
Forbearing, flexible, and supportive.