Required Skills

ServiceNow

Work Authorization

  • US Citizen

  • Green Card

  • EAD (OPT/CPT/GC/H4)

  • H1B Work Permit

Preferred Employment

  • Corp-Corp

  • W2-Permanent

  • W2-Contract

  • Contract to Hire

Employment Type

  • Consulting/Contract

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 30th Mar 2024

JOB DETAIL

  1. Team Management
    1. Resourcing
      1. Forecast talent requirements as per the current and future business needs
      2. Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
  1. Talent Management
    1. Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    2. Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
  1. Performance Management
    1. Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    2. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  2. Employee Satisfaction and Engagement
    1. Lead and drive engagement initiatives for the team
    2. Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  1. Exercise employee recognition and appreciation

 

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Technology Solutions Group, BU Teams, Different Infrastructure teams

Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.  

IRMC, QA

Guidance on risk mitigation and quality standards

 

External

Clients

Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.  

Vendors/ Manufacturers

Development and deployment of platforms, applications, databases etc.

 

  

Display

Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert
    • Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

 

  • Behavioral Competencies
    • Managing Complexity
    • Client centricity
    • Execution Excellence
    • Passion for Results
    • Team Management
    • Stakeholder Management

Company Information