Work with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements.
Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process.
Build a clear requirements development strategy for each [Removed]
Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate to customers and internal business stakeholders.
Ability to organize and drive process reengineering sessions.
Responsible for identification and inventory of customer process pain points and gaps in best practices
Perform rapid analysis and decomposition of complex business information into technical process components.
Perform business process modelling, user experience modeling and basic technical architecture diagramming
Can interpret technical and business strategy roadmaps and apply a detailed technical solution
Comfortable building and demonstrating prototypes in Salesforce
Has hands on experience in several large-size implementations using salesforce.com Service Cloud and adjacent technologies
Create source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development work
Manage deployment activities with IT and business units
Lead and Manage User Acceptance Testing (UAT)
Ensure thorough, high quality and standardized documentation is in place for projects:
Review, analyze, and create detailed documentation of use cases, business processes along with users’ needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
Document process workflows and make appropriate recommendations to impact operational efficiencies
Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes
Facilitate cross functional communication and negotiation on requirements and ensure proper reviews and sign offs are completed per project plan