• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 1st Apr 2024

·       Implemented ITIL Framework w.r.t Service Request Management, Configuration Management, Change Management etc. in large and medium scale environments using ServiceNow.

·       Good knowledge of Glide API that is used with JavaScript to implement advanced features in ServiceNow.

·       End to end creation and administration of custom applications in ServiceNow.

·       Used Web Services like SOAP and REST to link ServiceNow with existing tools in a network.

·       Implemented Access Control using ACL as well as Query Business Rules.

·       Implemented complex processes in ServiceNow using workflows.

·       Generating and scheduling reports and creating homepages to showcase Key Performance Indicators.

·       Administration and creation of interactive portals using Content Management System and Jelly Scripting to serve as link between end user and ServiceNow.

·       Note - Good to have hands on experience on ITOM/Certificate Management