Tagcor

ServiceNow

Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.
Work with Application SMEs to capture entry point data for key business applications.
Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.
Identify potential Service Mapping candidates based on horizontally discovered data.
Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.
Monitors discovery and service mapping results, reconciling and addressing with data owners.
Maintain the integrity of the Service Mapping process within production and non-production environments.
Create and maintain Service Mapping discovery schedules.
Periodic review of operational procedures and publish new revisions when necessary.