- Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions, performance improvements and scalability.
- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.
- Review solutions and recommending improvements and translating them in to technical solutions.
- Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
- Own the design of Salesforce and other affiliated solutions for Sales, Service, and platform solutions,
- Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,
- Describe and illustrate designs with appropriate justifications,
- Ensure documentation of the steps for testing,
- Collaborative project and workstream planning.
Required qualifications and background.
- At least 8-12 years of experience in a leading role in delivering Salesforce Complex and integration heavy projects.
- Excellent communication skills, written and interactive when online.
- Minimum Salesforce Certified
- Administrator
- Service cloud consultant
- Platform App developer